City Hall unveils new Development Services Center | Business
Big changes are happening on the third floor at Spokane's City Hall.
Friday morning just after 11:00, Mayor David Condon and several other city officials unveiled the brand new remodeled Development Services Center.
Five different departments consolidated to streamline the building permit application process. The mayor says the new center is a one stop process with improved customer service.
Condon said that over the past year, permit applications have risen 50%, and permit application responses have shortened.
Jan Quintrall works on the third floor at Business and Development Services.
She said that when she asked what customers wanted out of the department, she was expecting their answers to be speed. What they said surprised her. "Predictability, consistency and reliability," those are traits developers in Spokane are looking for in the Development Services Center she said.
Quintrall said that it took a customer 4 to 6 weeks to get a permit in Liberty Lake. That same permit took only an hour to get at Spokane's City Hall.
Among the new improvements, the center is cross training employees to have a deeper bench that will improve consistent customer service. The skywalk from Riverpark Square's parking garage that connect the garage's red level to the third floor of City Hall has also reopened.