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SNAP website crashes on first day of appointments | News

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SNAP website crashes on first day of appointments

It's one of the busiest times of the year for SNAP as the agency books thousands of energy assistance appointments, but there were so many people trying to access their website Wednesday the site crashed.

Energy appointments opened up online at 8:30 Wednesday morning and in the first hour they recorded 300,000 hits. This caused the website to crash, leaving employees scrambling to get it back up and running again.

"The website could not handle the traffic," Tricia Webster with SNAP said.

Too much traffic, too many clicks caused the website to crash. Webster knows people are frustrated; she is too.

"We understand the need is there which is why it is so frustrating for us because we want to help as many people as possible," she said.

The site was only down for 45 minutes but with web traffic so high, people were still getting booted from the site throughout the day.

"Just be patient and know that the appointments are there, hit the refresh button and just keep trying," Webster said.

People are getting through and making appointments. As of 2:40 p.m. 2,700 appointments were made out of the 6,000 available.

Last year SNAP experienced the same problem with the website crashing on the first day of energy appointments.

"We took all of the precautions we could and anticipated about every problem we could and still the traffic was higher than we thought," Webster said.

If you keep trying to schedule an appointment online and it's taking too long trying calling SNAP. Instead of using a cell phone, try using a land line.

If you are trying to make an appointment online, make sure you receive a confirmation email that lists the date, time and location of your appointment.


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