Last year's roll out of the Washington Healthplanfinder was less than spectacular. Now, the online service has been revamped to be more user-friendly with more service representatives offering hands on help to people renewing or finding a plan.
Healthplanfinder representatives and insurance companies were at River Park Square mall on Saturday offering free assistance to help people sign up. The people that stopped by said the service was a welcome relief, since signing up online can be confusing. Even on Saturday, the first day of the second enrollment period, the site was pulled down due to technical issues.
Chuck Martin is looking for new health insurance coverage for his four teenagers. He came to the Washington Healthplanfinder's workshop at the mall because he's had trouble navigating the website himself.
"I have yet to be able to figure out the website," he explained, "and the calls were not answering the questions, they added more questions for me."